Terms & Condition
As soon as we have received your order we will send you a confirmation email with information about your purchase. It’s therefore important that you enter the correct email-address. We also recommend that you save this confirmation mail in order to facilitate any contact that you may have with Axel & Rönne AB.
Delivery and cancellations
Deliveries are made in cooperation with the postal services and their partners. Axel & Rönne accepts the economic responsibility if products are damaged or missing during transport. However, you are required to contact our Customer Service within 14 days from receiving the product if it should be damaged in arrival. If you are not happy with your product, you have the right to cancel your purchase and return delivered goods by contacting Axel & Rönne not later than 14 days from receiving the goods. We will reimburse to you all the payments received from you. This is provided that the product and its packaging is undamaged and unused. You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal to us. The returned goods including the packaging must be in the same condition as when you received them. The cost and risk for transporting the returned goods back to Axel & Rönne due to cancelled orders, faulty products or any other reason will be on you. We may withhold reimbursement until we have received the goods back. If the product you have ordered is out of stock or discontinued Axel & Rönne reserves the right to cancel the purchase and refund the customer in full within two weeks.
Axel & Rönne ships free of charge worldwide. Prices include VAT when ordering to countries inside the EU. We do not collect VAT, duties and/or taxes on orders to countries outside the EU. Instead you pay VAT and customs duty in your homeland. The deduction or inclusion of the VAT is to meet the recommended retail price.
Axel & Rönne accepts international payments through VISA, Mastercard, American Express, Discover and Apple Pay. When you pay with credit card, the payment is handled by our payment partner Stripe to guarantee security. To ensure your safety, we use a secure order form. No external parties will be able to access the information you provide.
Governing laws and jurisdiction
These terms and your use of the Axel & Rönne website shall be governed by Swedish law. The Swedish courts will have exclusive jurisdiction for any dispute under this agreement.
In case of Force Majeure, Axel and Rönne shall be exempt from liability for damages and other penalties on the performance of the contract prevented by circumstances beyond our control. A Force Majeure is at the event of government intervention, amended legislation, war, civil war, riot, revolution, lockout, blockage, natural disaster, sabotage, poor transport or lack of delivery from suppliers and the company is exposed to criminal activity that affects activities or similar events.